Frequently Asked Questions

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

General Questions

1. What is Martitez&Co?

Martitez & Co. is a virtual assistant business that helps entrepreneurs and small business owners manage daily tasks, stay organized, and focus on growth. We handle the behind-the-scenes work so you can focus on what matters most.

2. What services do you offer?

We provide professional virtual assistant services, including:

  • Administrative Support
  • Social Media Management
  • Lifestyle Concierge Services
  • Business Start-Up Services

3. Who do you work with?

We work with small business owners, entrepreneurs, and busy professionals who need consistent, reliable virtual support. 

4. Are your services fully remote?

Yes, Martitez&Co is 100% virtual and serves clients worldwide.

Pricing & Payment

1. How do your packages work?

Each package includes a set number of hours per month, billed on a recurring basis until you pause or cancel.

2. Can I create a custom package?

Yes! We'll tailor a plan that fits your business goals and budget.

3. How do I pay for service?

We accept payments via PayPal, Stripe, or bank transfer.

4. When are payments due?

Payments are due at the start of each month before services begin.

5. Do you offer refunds or cancellations?

Payments are non-refundable once work begins, but you may cancel before the next billing cycle.

Scheduling & Availability

1. What are your business hours?

Monday-Friday, 9 AM-5 PM (EST).

2. How do I book services?

Submit an inquiry with your choice of package directly from our website—we'll guide you from there.

3. Do you work on weekends or holidays?

Weekend or holiday work is available by request at an additional rate.

Communication & Process

1. How will we communicate?

All communication is online through email, client portals, or project tools like Trello or ClickUp.

2. How do you track hours?

We use time-tracking software and send a monthly usage summary.

3. What's your turnaround time?

Most tasks are completed within 24-48 business hours.

4. How do you handle confidentiality?

All client data is secure, and a NDA (Non-Disclosure Agreement) can be signed upon request.

Getting Started

1. How do I get started?

Choose your package and complete our inquiry form—we'll handle the rest.

2. Do you offer onboarding calls?

Our onboarding process is fully online and handled via email for convenience.

3. What happens after I sign up?

You will receive any agreements, a welcome email, and access to the client portal.

Extra Questions

1. Can I upgrade or downgrade my package?

Yes, you can adjust your plan anytime before the next billing cycle.

2. Do you work with international clients?

Yes! Martitez&Co works with clients worldwide.

3. What tools do you use?

We use trusted tools like Google Workspace, Canva, Trello, and Zoom for smooth collaboration.

Beyond the Ordinary

"This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story."